Please note that rail users can access Welwyn Garden City train station from the Howard Centre between the hours of 7am and 7.30pm. Anyone travelling from 7.30pm until 7.00am, step-free access is available from the walkway behind the shopping centre, which is accessible via Osbourn Way. All areas within our control on this route will be well-lit and we are working closely with the council and train station, which have shared responsibility for other stretches along this path, to ensure the same. Thank you.
We do hope that your visit to the Howard Centre will be enjoyable and we offer a number of facilities and services for general use and to help those with mobility problems.
These are located on the first floor adjacent to the main lifts at the south end of the centre. Additionally there is a Barclays Bank located in the centre with several internal and two external cash machines.
Customer toilets (male/female and disabled) are located on the first floor, opposite the main lifts at the south end of the centre. There is a parent and baby room located on the first floor near the customer toilets.
If you find a lost child, or become separated from your own child, please find a member of security or telephone the management suite on 01707 320026 where we will send a member of security to meet you.
If you find an item of lost property, or lose one of your possessions within the public areas of the Howard Centre we have a lost property office within Centre Management which is located on the First Floor by the entrance to the train station.
Our Shopmobility store is located on the First Floor and offers visitors to the centre free electric scooter hire, free powered wheelchair hire and free manual wheelchair hire. Shopmobility is open to suit the Howard Centre opening hours but it is advisable to book in advanced to use this free service. Telephone 01707 336688 to make a booking.
Most schemes ask that you bring identification containing your name and address on your first visit; this is so that schemes can complete a registration form and keep a record of your details. Many schemes will issue you with a membership card and, on your next visit, you can simply show this card. Once you have registered, a member of staff will talk to you about what sort of vehicle you require, and what you will feel comfortable using.
Staff at the scheme will then give training. When you feel confident and the staff are happy that you are in control of the vehicle – off you go! The whole process takes no longer than 30 minutes maximum and in most cases you will be off in about 15 minutes. Visit www.shopmobilityuk.co.uk for more details.
Guide Dogs / Assistance Dogs are welcome.
The Howard Centre provides free wifi to all its guests between the hours of 7:30 to 17:30 daily.