COVID-19 Update

Following the latest Government announcement, only essential stores are currently open and these include;

Barclays Bank

Bayfields Opticians

Boots Opticians

Boots Pharmacy

Grape Tree



WH Smith

In addition to this, Starbucks are offering a takeaway service.

Please note that individual opening hours may vary, so it’s best to contact the store directly when making a dedicated visit.

We’d like to reassure you that the wellbeing of our customers, colleagues and retailers remains our number one priority, and as such, we have additional measures to help keep everyone safe.

Safety measures in place include;

  • Physical Distance Signage is installed throughout the centre with a one-way, ‘Keep Left’ operation in place.
  • Hand Sanitiser is available for customers at key touchpoints throughout the centre.
  • Enhanced cleaning regimes with cleaning taking place on customer touch points.
  • Lifts are ‘one household only’ at a time and customers must keep at least 5 steps apart on the escalators.

We continue to monitor the situation and Government’s public health guidance closely, and we will keep all of our customers updated via our website and social media channels.


The centre toilets are closed until further notice. We apologise for any inconvenience this may cause.


Our car park is open and parking tariffs are:

0-1 Hrs            £1.00

1-2 Hrs             £2.00

2-3 Hrs             £3.00

3-4 Hrs             £4.00

4-5 Hrs             £5.00

5+ Hrs              £6.00

All payment machines have contactless payment options. One person only at the payment machine at any time.

Welwyn Garden City Train Station Access

Access to Welwyn Garden City Train Station is via the main atrium doors of the Centre. Please note: these doors are closed between the hours of 2:30am & 4am.

We would like to thank our shoppers for their continued support and patience during this challenging time.