Meet the team
Kevin Wilkins - Technical Services Manager
Kevin joined the Howard Centre team in 2006 as Technical Services Manager. His principle responsibilities are day-to-day maintenance and repair of the centre’s mechanical and electrical services and structural fabric and the control of contractors working in the centre.
He has a lengthy career history in the design, installation and maintenance of building services, working for BT, where he achieved a City & Guilds in electrical installation and an HNC in building services engineering. More recently he was a regional facilities manager for several major retail companies. In his spare time he is a keen photographer and an ardent steam enthusiast.
Mick Jones - Operations Manager
Mick has been at the centre since 1990 when the centre first opened. His main responsibilities include management of the car park, cleaning standards, recycling and monitoring security policies and procedures. He was a founder member of Welwyn Garden City Watch.
He is a keen coarse angler and often competes in matches. Free time at weekends he likes to walk his dog.
Carla Rigden - Centre Administrator
Carla is a new member to the management team and joined as recently as April 2013. She has taken over Alison's position as the key point of contact at the Howard Centre. Carla is the centre's receptionist and administrator, dealing with all the company's purchase orders and invoices on a daily basis. Carla has been known to be a bit of a shopaholic, so her role in a shopping centre just couldn't be better for her! She has in the past driven fairly standard, if not large cars, but has recently become the proud owner of a SMART Brabus! She seems to be a bit of a petrol head, if the truth be known, in her spare time!
The Howard Centre has contracts with two service partners OCS and Inviron who provide cleaning, security and maintenance services and work to a specification written and quality controlled by the Centre Management. Their staff are trained in first aid, fire safety, health and safety and emergency procedures, so that any situation can be dealt with in a professional and efficient manner. The key staff employed by our service partners are:
Adrian Rutland - OCS Security Manager
Adrian joined the Howard Centre Security Team in 2001 as a security guard and has since worked his way up to Security Manager. His main responsibilities are to manage the security team on a day to day basis and implement all the appropriate security policies and procedures. The security team are SIA licensed and have won several awards including two from the Hertfordshire Police Constabulary.
Davina Armstrong - OCS Cleaning Manager
Davina is the Cleaning Manager for the centre. Her main duties are to ensure that all cleaners are trained to a high standard, on duty at the appropriate times and following the specified processes and procedures.
She recruits and develops her staff and trains new starters on the cleaning methods required to achieve high standards, for which the team have won several awards.
Alistair Laing - Inviron Limited Maintenance Operative
Alistair joined the Howard Centre team in 2000. He is also responsible for the day to day running of maintenance and repairs throughout the centre. In his spare time, Alistair enjoys looking after the family's animals of horses, chickens and rabbits.
Gordon Reekie - Inviron Limited Maintenance Operative
Gordon Reekie has recently joined our Maintenance Team, and along with Alistair he is responsbile for the day to day maintenance issues at the centre. Gordon has a number of years relevant experience.